Delivery

We deliver our product to Klang Valley in Peninsular Malaysia, Supamarket.com.my reserves the right to adjust delivery charges and service conditions.

If the purchase amount reaches RM300 and above, FREE charges applies to delivery to Kuala Lumpur and Selangor area, otherwise RM20 delivery fees will be charged.

Order made before 3pm will be delivered by the next day, the order made after 3pm will be treated as the next day delivery, thus the order will be delivered by the day after tomorrow.

Delivery to made in public holidays are subject to the availability of postal services, we will announced it on the website whenever there is an update. Tracking numbers will be provided via email once shipped.

Supamarket.com.my reserves the right to deliver only to the shipping address, delivery times are subject to change due to traffic, weather conditions & any other unforeseen circumstances. In the event of delivery failure due to customer’s unavailability, 2nd attempt delivery might be made on the next day, depending on our driver’s availability. Failure to receive the delivery on 2nd attempt, Supamarket.com.my reserve the right not to refund the money, and goods shall not be retrievable.


EXCHANGE POLICY:

REFUNDS/CANCELLATIONS

No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online.

UNAVAILABILITY OF PRODUCTS

The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range.The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order.In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email.The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor.The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.